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Regional Mobility User Contact Centre

DM - Direction des mobilités·Lyon cedex 2, France·EUR 30M·Deadline Aug 27, 2026 · 9 days left·Neg W Call·Services·Framework
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High value
Original notice title

France – Call centre – Déploiement, mise en service, exploitation d'un Centre de contact usager pour les mobilités régionales

58/100

Opportunity Score

Needs reviewHigh complexity
ServicesFrameworkOpen
Why this score?

Opportunity

58 / 100

Complexity

72 / 100

Risk factors

The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.

Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.

Submission deadline in 9 days

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 30M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 96 MONTH
  • Deploy, commission, and operate a regional mobility user contact centre.
  • Provide call centre and telephone operator services.
Show full summary

Framework service contract for deploying, setting up and operating a user contact centre for regional mobility services in the Auvergne-Rhône-Alpes region. Single-award framework agreement with call-off orders and subsequent contracts, maximum total value EUR 30,000,000 over up to 96 months. Electronic submission is required and the procedure is negotiated with a call for competition. No extracted procurement documents beyond the TED XML notice were provided for analysis.

Risks

The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.

Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.

Submission deadline in 9 days

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • The contract is a single-award framework agreement executed by purchase orders and subsequent contracts, without reopening competition.
  • Maximum total value is EUR 30,000,000 over 96 months; per execution period maximum is EUR 7,500,000.

Administrative

  • Electronic submission is required.

Award Criteria

Lot 1

Quality criterion: understanding of the contract and missions, weight 5 (per-exa) — 5%Quality criterion: service quality, organisation and resources, weight 15 (per-exa) — 15%Quality criterion: tools and functionalities, weight 20 (per-exa) — 20%Quality criterion: security, data protection and continuity, weight 10 (per-exa) — 10%Quality criterion: environmental performance, weight 5 (per-exa) — 5%Price criterion, weight 45 (per-exa) — 45%

Buyer

Location

Lyon cedex 2, FRA

Buyer profile

Open profile

Identifier

20005376700014

Activity

General public services

Lots (1)

LOT-0001

Regional Mobility User Contact Centre

Deployment, commissioning, and operation of a user contact centre for regional mobility services. Scope explicitly includes call centre, telephone operator, helpdesk, IT services, and land transport support services. The lot appears to cover a single framework agreement lot rather than multiple separate lots.

ServicesFrameworkElectronic submission

EUR 30M

Estimated value

Location

FRK21, France

Duration

96 MONTH

Category

Call centre

Award Criteria

Best price-quality ratio

Deadline

Deadline Aug 27, 2026

Procurement Details

Publication date
06 Jul 2026
Languages
French

Reference metadata

Legal basis
32014L0025

Reference IDs

Tender ID
467054-2026

Documents (1)

Procurement document 1

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