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Technical support service for users and maintenance of end-user IT equipment in the Central Organization, for the Deputy General Secretariat of Informatics of the CSIC

Secretaría General de la Agencia Estatal Consejo Superior de Investigaciones Científicas·Madrid, Spain·EUR 2.8M·Deadline Sep 14, 2026 · 29 days left·Open·Services
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High valueStructured notice only
Original notice title

Spain – Computer facilities management services – Servicio de soporte técnico a usuarios y mantenimiento del parque informático de usuarios finales en la Organización Central, destinado a la Secretaría General Adjunta de Informática de la Agencia Estatal Consejo Superior de Investigaciones Científicas.

55/100

Opportunity Score

Needs reviewMedium complexity
ServicesOpen
Why this score?

Opportunity

55 / 100

Complexity

65 / 100

Risk factors

Structured data indicates EU funding, but XML notice explicitly states 'no-eu-funds'. This inconsistency may affect bud...

Procurement documents (technical specs, contract terms) were not analyzed. Critical details about service levels, penal...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 2.8M estimated value
  • Services contract
  • 1 lot
  • Duration 18 MONTH
  • Technical support for users
  • Maintenance of end-user IT equipment
Show full summary

Open tender by the Spanish National Research Council (CSIC) for technical support and maintenance of end-user IT equipment in its central organization. The contract spans 18 months with an estimated value of €2,756,678.4. Performance locations cover numerous NUTS regions across Spain. The tender uses an open procedure with award criteria combining price (42%) and quality (58%). EU funding indication is inconsistent between structured data (EU-funded) and XML notice (no EU funds). Only the notice was analyzed; no procurement documents were examined.

Risks

Structured data indicates EU funding, but XML notice explicitly states 'no-eu-funds'. This inconsistency may affect bud...

Procurement documents (technical specs, contract terms) were not analyzed. Critical details about service levels, penal...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • 18-month contract starting January 2027

Administrative

  • Electronic submission required
  • Language: Spanish

Requirements may be incomplete.

Award Criteria

Lot 1

Quality criterion: Hourly pool – weight 20% — 20%Quality criterion: Additional improvements – weight 30% — 30%Price criterion: Economic offer – weight 42% — 42%Quality criterion: Control and monitoring systems – weight 8% — 8%

Buyer

Location

Madrid, ESP

Buyer profile

Open profile

Identifier

61707810214541

Activity

General public services

Lots (1)

LOT-0000

Technical support service for users and maintenance of end-user IT equipment in the Central Organization, for the Deputy General Secretariat of Informatics of the CSIC

Single lot covering technical support and maintenance of end-user IT equipment for CSIC's central organization. Scope described by reference to technical specifications (not analyzed). Duration 18 months, starting January 2027.

ServicesEU fundedElectronic submission

EUR 2.8M

Estimated value

Location

ES111, Spain

Duration

Dec 2026

Category

Computer facilities management services

Award Criteria

Best price-quality ratio

Deadline

Deadline Sep 14, 2026

Procurement Details

Publication date
07 Jul 2026
Languages
Spanish

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
469587-2026

Documents (1)

Procurement document 1

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