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Service desk support services

Dansk Retursystem A/S·Taastrup, Denmark·DKK 10M | EUR 1.3M·Deadline Aug 21, 2026 · 5 days left·Neg W Call·Services
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High value
Original notice title

Denmark – Helpdesk and support services – Genudbud af levering af service desk

0/100

Opportunity Score

High riskLow complexity
ServicesOpen
Why this score?

Opportunity

0 / 100

Complexity

0 / 100

Risk factors

Submission deadline in 5 days

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Buyer

Location

Taastrup, DNK

Buyer profile

Open profile

Identifier

25 49 61 40

Activity

Environmental protection

Lots (1)

LOT-0000

Genudbud af levering af service desk

Ordregiver udbyder herved anskaffelsen af en Service Desk funktion til Dansk Retursystem. Ordregiver søger en kompetent leverandør, der skal levere komplet 1st level Service Desk inkl. brugeradministration, klientdrift, triagering, løsning af standardopgaver, support for møde- og AV-udstyr, driftsovervågning, koordinering med 2nd/3rd level såvel som relevant samarbejde med Dansk Retursystems øvrige eksterne leverandører. Service Desk-funktionen skal understøtte Ordregivers processer, governance, sikkerhedskrav og værktøjer, herunder ved brug af Ordregivers ITSM-platform som primært arbejdsredskab.

ServicesEU fundedElectronic submissionSME suitable

EUR 1.3M

Estimated value

Location

DK012, Denmark

Duration

2 YEAR

Category

Helpdesk and support services

Award Criteria

Pris; Kvalitet

Procurement Details

Publication date
05 Jul 2026
Languages
Danish

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
461897-2026

Documents (1)

Procurement document 1

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