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Workforce Management Application for KCC and Burgerzaken

Gemeente Utrecht·UTRECHT, Netherlands·EUR 750k·Deadline Oct 05, 2026 · 49 days left·Open·Services
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Structured notice only
Original notice title

Netherlands – IT services: consulting, software development, Internet and support – Workforce management applicatie voor KCC en Burgerzaken

70/100

Opportunity Score

Needs reviewMedium complexity
ServicesOpen
Why this score?

Opportunity

70 / 100

Complexity

65 / 100

Risk factors

Structured data indicates EU-funded, but XML notice says no EU funds. This could affect eligibility, reporting, or audi...

Estimated value of €750,000 is purely indicative with no commitment; actual spending may be lower.

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 750k estimated value
  • Services contract
  • 1 lot
  • Duration 120 MONTH
  • Supply, implementation, management, maintenance, and further development of a SaaS Workforce Management application
  • Application to support scheduling (roster) and traffic control for approximately 250 employees
Show full summary

The Municipality of Utrecht (Gemeente Utrecht) is seeking a single contractor for a SaaS Workforce Management (WFM) application for its Customer Contact Center (KCC) and Citizen Affairs (Burgerzaken). The contract covers delivery, implementation, management, maintenance, and further development of the application. The estimated contract value is €750,000 (excluding VAT) over a total duration of 10 years (initial 4 years + up to 6 one-year extensions). The procedure is an open tender with award based on price (30%) and quality (70%). Submission deadline is 5 October 2026 at 11:00. The tender language is Dutch. Note: there is an inconsistency between structured data indicating EU funding and the XML notice indicating no EU funds.

Risks

Structured data indicates EU-funded, but XML notice says no EU funds. This could affect eligibility, reporting, or audi...

Estimated value of €750,000 is purely indicative with no commitment; actual spending may be lower.

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • SaaS solution (no on-premise)
  • Single contractor for entire scope
  • Implementation and ongoing management and development

Requirements may be incomplete.

Award Criteria

Lot 1

Price - weight 30% — 30%Quality - weight 70% — 70%

Buyer

Location

UTRECHT, NLD

Buyer profile

Open profile

Identifier

71663234

Activity

General public services

Lots (1)

LOT-0000

Workforce Management Application for KCC and Burgerzaken

Supply, implementation, management, maintenance, and further development of a SaaS Workforce Management application for approximately 250 employees, 10 planners, 5 functional managers, and 15 supervisors. Includes forecasting, capacity planning, scheduling, and reporting.

ServicesEU fundedElectronic submission

EUR 750k

Estimated value

Location

NL350, Netherlands

Duration

120 MONTH

Category

IT services: consulting

Award Criteria

Best price-quality ratio

Deadline

Deadline Oct 05, 2026

Procurement Details

Publication date
05 Jul 2026
Languages
Dutch

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
460753-2026

Documents (1)

Procurement document 1

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