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Management and processing of incoming telephone calls through a call centre (customer relations centre)

COSIVIA·Paris, France·Expired · Aug 03, 2026·Open·Services
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Structured notice only
Original notice title

France – Call centre – Gestion et traitement des appels téléphoniques entrants au travers d'une centrale d'appels destinée à la clientèle (centre de relation client)

50/100

Opportunity Score

Needs reviewMedium complexity
ServicesExpired
Why this score?

Opportunity

50 / 100

Complexity

40 / 100

Risk factors

No estimated value or budget provided. It is unclear if the contract is financially viable.

Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This may affect compliance or conditions.

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • Services contract
  • 1 lot
  • Duration 14 MONTH
  • Management and processing of incoming telephone calls through a call centre for customer relations (customer service).
  • Contract duration: 14 months, renewable up to 4 years and 2 months total.
Show full summary

This tender by COSIVIA (a public body for housing) concerns the management and processing of incoming telephone calls through a call centre for customer relations (customer service). The contract is for 14 months with possible renewals up to a maximum of 4 years and 2 months. The procedure is open, electronic submission is required, and the language is French. The contract value is not provided. Award criteria are 50% price and 50% quality (including team organisation, training, execution methods, environmental/social performance). The tender is marked as EU-funded in structured data but 'no-eu-funds' in the XML notice. No procurement documents have been analyzed.

Risks

No estimated value or budget provided. It is unclear if the contract is financially viable.

Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This may affect compliance or conditions.

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Administrative

  • Electronic submission via URL provided.
  • Language: French.
  • Tender must be submitted by 10:00 (UTC) on 2026-08-03.

Requirements may be incomplete.

Award Criteria

Lot 1

Quality: Organisation of teams and resources (10%) — 10%Quality: Training policy (10%) — 10%Quality: Execution methods (25%) — 25%Quality: Environmental and social performance (5%) — 5%Cost: Price (50%) — 50%

Buyer

Location

Paris, FRA

Buyer profile

Open profile

Identifier

54793

Activity

Housing and community amenities

Lots (1)

LOT-0000

Management and processing of incoming telephone calls through a call centre (customer relations centre)

Management and processing of incoming telephone calls through a call centre for customer relations (customer service). Includes team organisation, training, execution methods, environmental and social performance.

ServicesEU fundedElectronic submission

Duration

Oct 2026

Category

Call centre

Award Criteria

Best price-quality ratio

Deadline

Expired Aug 03, 2026

Procurement Details

Publication date
01 Jul 2026
Languages
French

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
452847-2026

Documents (2)

Procurement document 1Submission portal 1

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