Tenderwize
Back to tender search

Dynamic Purchasing System for Contact Center Services ID 2682

Consip S.p.A. a socio unico·Roma, Italy·EUR 470M·Deadline Jul 31, 2027 · 348 days left·Restricted·Services·DPS
Sign up to saveOpen documents
High valueStructured notice only
Original notice title

Italy – Telephone operator services – Sistema dinamico di acquisizione della Pubblica Amministrazione per servizi di contact center ID 2682

65/100

Opportunity Score

PromisingMedium complexity
ServicesDPSOpen
Why this score?

Opportunity

65 / 100

Complexity

60 / 100

Risk factors

Specific eligibility criteria are only mentioned in the Capitolato d'Oneri, which was not analyzed. Bidders may find un...

The high value and long duration may attract strong competition from major contact center operators.

Restricted procedure — pre-qualification required

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Strong opportunity

Key Facts

  • EUR 470M estimated value
  • Dynamic Purchasing System (DPS)
  • Services contract
  • 1 lot
  • Duration 49 MONTH
  • Telephone operator services (CPV 79511000)
  • Call center services (CPV 79512000)
Show full summary

This tender concerns the establishment of a Dynamic Purchasing System (DPS) by Consip S.p.A. on behalf of the Italian Ministry of Economy and Finance for contact center services. The DPS is divided into categories and will last 49 months. The estimated total value is €470,000,000. Applications can be submitted throughout the DPS duration until the final deadline of 31 July 2027. The procedure is restricted and open to operators meeting the criteria set out in the procurement documents.

Risks

Specific eligibility criteria are only mentioned in the Capitolato d'Oneri, which was not analyzed. Bidders may find un...

The high value and long duration may attract strong competition from major contact center operators.

Restricted procedure — pre-qualification required

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Administrative

  • The procurement document (Capitolato d'Oneri) must be obtained from the provided URL.
  • Applications must be submitted electronically via the system at Open portal
  • All documents must be in Italian.

Requirements may be incomplete.

Buyer

Location

Roma, ITA

Buyer profile

Open profile

Identifier

ID 2682

Activity

General public services

Lots (1)

LOT-0000

Dynamic Purchasing System for Contact Center Services ID 2682

This lot covers all contact center services within the DPS, including telephone operator services (CPV 79511000), call center services (CPV 79512000), and market research telephone surveys (CPV 79311210). Specific services will be detailed in individual call-off contracts.

ServicesDPSEU fundedElectronic submission

EUR 470M

Estimated value

Location

ITI43, Italy

Duration

49 MONTH

Category

Telephone operator services

Deadline

Deadline Jul 31, 2027

Procurement Details

Publication date
17 Jun 2026
Languages
Italian

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
419749-2026

Documents (2)

Procurement document 1Submission portal 1

Similar tenders

France – Insurance services – Prestations de services d'assurance pour groupement le groupement hospitalier de territoire Yvelines Nord

Sep 14
6 SME lots

Finland – Architectural, construction, engineering and inspection services – Tietomallikoordinaattori-, inventointimittaus- ja mallinnuspalvelujen puitejärjestely 2026-2028 (2028-2030)

Aug 27
3 framework lots3 SME lots

Romania – Street-cleaning and sweeping services – Acord cadru de prestare a serviciilor de delegare a activităților de măturat, spălat, stropit si întreținerea căilor publice și activități de curățare și transport al zăpezii de pe căile publice și menținerea în funcțiune a acestora pe timp de polei sau îngheț, pe timp de iarnă din cadrul serviciului de salubrizare a orașului Negrești Oaș

Sep 23
1 framework lot

France – Insurance services – MARCHE DE SERVICES EN ASSURANCE

Sep 30

Spain – Building-cleaning services – Servicios de limpieza en Centros de Sevilla, Murcia y Galicia, de la Agencia Estatal Consejo Superior de Investigaciones Científicas.

Sep 28

Spain – Architectural, construction, engineering and inspection services – Redacción del Proyecto Básico y de Ejecución, Redacción del Estudio de Seguridad y Salud y Dirección de Obra para la construcción del I.E.S. Nº 1 de 12+0 uds. (Fase 1) en la urbanización El Bosque de Pioz (Guadalajara).

Sep 24